How can I cancel or modify my order?Updated 3 months ago

You can cancel or modify your order as long as the status has not changed to “In transit”.

👉 Email us as soon as possible at [email protected] with:

• 🔢 Order number

• ✍️ Your exact request (cancellation, size/color change, add/remove item, new address)
  

We will do what’s needed subject to stock availability and confirm by return email.

❌ Cancel my order

• ✅ Possible as long as the order is not “In transit”

• 📧 Send your request to [email protected] (include the order number)

• 💳 If you have been charged, we will refund to the original payment method or issue a store credit, according to your preference.
  
  

🔁 Modify the contents (size/color/item)

• ✅ Possible before “In transit”, subject to availability

• 📝 Specify exactly what you would like to change

• 🔄 If the requested item is unavailable, we will offer an alternative or a refund (partial/total depending on the case)
  
  

📮 Change the delivery address

• ✅ Before “In transit”: send the full new address
  (name, street, postal code, city and phone number)

• 🚚 Already “In transit”: unfortunately, we can no longer modify the shipping address
  
  

ℹ️ Important

Once the order is “🚚 In transit”, we can no longer cancel or modify it.

🆘 Need quick help? [email protected], we’ll reply as quickly as possible and find the best solution with you.