How do I make a return?Updated 4 days ago

📝 Procedure

1. Log in to your Seagale account → My Orders.
   
   
2. Select the relevant order and click on “Return my order” (within 100 days).
   
   
3. Follow the return process and then download your return label.
   If your label is not downloadable, please send us a message at [email protected]
   
   
4. Drop off the parcel at a Post Office or schedule a letterbox pickup by your mail carrier.
   
   
5. Item condition: send unworn and unwashed products only.
   
   

📦 Processing & refund

1. Once received at our warehouse, your return is processed within 24 business hours.
2. Refund is issued to the original payment method.
   1. Tap to Pay (in-store) exception: refunds are made exclusively in the store where payment was taken.
3. Exchange: your replacement item ships as soon as we receive and inspect your return.
   
   

🆘 Need help?

Contact us, we’ll assist you at every step (label, tracking, size/color selection for an exchange) via email at [email protected]. 💬