I didn’t receive the right product, what should I do?Updated 3 months ago

✅ No worries, we’ll fix this quickly!
Please follow the standard return procedure from your account:

🧭 Steps

1. Log in to your Seagale account → My Orders
   
   
2. Open the relevant order and click “Return my order”
   
   
3. Select the item you should have received
   
   
4. In the comment box, please specify:
   • that you did not receive the correct item
   • the item you received instead (name, color, size)
     
     
5. You’ll receive your prepaid return label (if eligible) → drop off the parcel.
   
   

🚀 What happens next?

• Once we receive your parcel, we’ll immediately reship the correct item.
• Processing time is within 24 business hours after receipt.
  
  

💬 Need help?

Write to us at [email protected].