Where is my order?Updated 3 months ago

✅ Confirmation

Once your order is confirmed, you’ll receive a confirmation email at the address linked to your Seagale account.

⏱️ Delivery times

The estimated delivery time is shown at checkout.
It varies depending on the country, delivery method (home or pickup point), and the season (launches, promos, holidays).

ℹ️ During peak periods, delivery times may be slightly longer.

👤 From your account

My Account: log in to your Seagale customer area 
My Orders: click on Order details.
Order status:

• 🟢 Confirmed: order recorded, awaiting preparation.

• 🚚 In transit: handed over to the carrier; your tracking number is available.

• 📮 Available at pickup point (if chosen): your parcel is ready for collection.

🔎 Track my parcel

Click the tracking number (above the status) to open the carrier’s page and follow your parcel’s journey.

🆘 Need help?

If you can’t find your parcel or the tracking has been stuck for several days, contact us: we’ll follow up with the carrier and, if needed, arrange a new shipment or an alternative solution.

We’re here to help with any questions about timelines, tracking, or delivery. 💬