You can cancel or modify your Seagale order as long as it hasn’t gone in transit yet. Contact our support team for any request.

You can cancel or modify your order as long as the status has not changed to &#x201C;In transit&#x201D;. &#x1F449; Email us as soon as possible at <a data-start="128" data-end="146" rel="noopener" id="isPasted">contact@seagale.fr</a> with:<ul data-start="261" data-end="479"><li data-start="261" data-end="290" style="font-size: 14px;">&#x1F522; Order number</li><li data-start="291" data-end="409" style="font-size: 14px;">&#x270D;&#xFE0F; Your exact request (cancellation, size/color change, add/remove item, new address) </li></ul>We will do what&#x2019;s needed subject to stock availability and confirm by return email. <hr data-start="591" data-end="594"><h2 id="-cancel-my-order">&#x274C; Cancel my order</h2><ul data-start="621" data-end="859"><li data-start="621" data-end="687" style="font-size: 14px;">&#x2705; Possible as long as the order is not &#x201C;In transit&#x201D;</li><li data-start="688" data-end="770" style="font-size: 14px;">&#x1F4E7; Send your request to <a data-start="439" data-end="457" rel="noopener" id="isPasted">contact@seagale.fr</a> (include the order number)</li><li data-start="771" data-end="859" style="font-size: 14px;">&#x1F4B3; If you have been charged, we will refund to the original payment method or issue a store credit, according to your preference. </li></ul><hr data-start="861" data-end="864"><h2 id="-modify-the-contents-sizecoloritem">&#x1F501; Modify the contents (size/color/item)</h2><ul data-start="917" data-end="1174"><li data-start="917" data-end="983" style="font-size: 14px;"><h2 id="-possible-before-in-transit-subject-to-availability">&#x2705; Possible before &#x201C;In transit&#x201D;, subject to availability</h2></li><li data-start="984" data-end="1045" style="font-size: 14px;">&#x1F4DD; Specify exactly what you would like to change</li><li data-start="984" data-end="1045" style="font-size: 14px;">&#x1F504; If the requested item is unavailable, we will offer an alternative or a refund (partial/total depending on the case) </li></ul><hr data-start="1176" data-end="1179"><h2 id="-change-the-delivery-address">&#x1F4EE; Change the delivery address</h2><ul data-start="1219" data-end="1458"><li data-start="1219" data-end="1343" style="font-size: 14px;"><h2 id="-before-in-transit-send-the-full-new-addressname-street-postal-code-city-and-phone-number">&#x2705; Before &#x201C;In transit&#x201D;: send the full new address (name, street, postal code, city and phone number)</h2></li><li data-start="1219" data-end="1343" style="font-size: 14px;"><h2 id="-already-in-transit-unfortunately-we-can-no-longer-modify-the-shipping-address">&#x1F69A; Already &#x201C;In transit&#x201D;: unfortunately, we can no longer modify the shipping address </h2></li></ul><hr data-start="1682" data-end="1685"><h2 data-start="1687" data-end="1702" id="&#x2139;&#xFE0F;-important">&#x2139;&#xFE0F; Important</h2>Once the order is &#x201C;&#x1F69A; In transit&#x201D;, we can no longer cancel or modify it.&#x1F198;&#xA0;Need quick help? <a data-start="1213" data-end="1231" rel="noopener" id="isPasted">contact@seagale.fr</a>, we&#x2019;ll reply as quickly as possible and find the best solution with you.

How can I cancel or modify my order?

After your Seagale order is confirmed, you’ll receive a confirmation email at the address provided. Delivery times are shown at checkout and vary by country and shipping method.

&#x2705; ConfirmationOnce your order is confirmed, you&#x2019;ll receive a confirmation email at the address linked to your Seagale account.<hr> &#x23F1;&#xFE0F; Delivery timesThe estimated delivery time is shown at checkout. It varies depending on the country, delivery method (home or pickup point), and the season (launches, promos, holidays). &#x2139;&#xFE0F; During peak periods, delivery times may be slightly longer. <hr>&#x1F464; From your account<a href="https://shopify.com/90653852022/account/orders?locale=fr&amp;region_country=FR" target="_blank" rel="noopener noreferrer">My Account</a>: log in to your Seagale customer area&#xA0; <a href="https://shopify.com/90653852022/account/orders" target="_blank" rel="noopener noreferrer">My Orders</a>: click on&#xA0;Order details. Order status:<ul data-start="541" data-end="771"><li data-start="541" data-end="600">&#x1F7E2; Confirmed: order recorded, awaiting preparation.</li><li data-start="601" data-end="686">&#x1F69A; In transit:&#xA0;handed over to the carrier; your tracking number is available.</li><li data-start="687" data-end="771">&#x1F4EE; Available at pickup point (if chosen):&#xA0;your parcel is ready for collection.</li></ul><hr> &#x1F50E; Track my parcelClick the tracking number (above the status) to open the carrier&#x2019;s page and follow your parcel&#x2019;s journey.<hr> &#x1F198; Need help?If you can&#x2019;t find your parcel or the tracking has been stuck for several days, contact us: we&#x2019;ll follow up with the carrier and, if needed, arrange a new shipment or an alternative solution.We&#x2019;re here to help with any questions about timelines, tracking, or delivery. &#x1F4AC;

Where is my order?

You order history is still available here https://presta.seagale.fr/fr/historique-commandes

You order history is still available here <a data-fr-linked="true" href="https://presta.seagale.fr/fr/historique-commandes" id="isPasted">https://presta.seagale.fr/fr/historique-commandes</a>

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How can I cancel or modify my order?

Where is my order?

How do I cancel my order?